Supply Chain & Management

Customer Services

Customer Journey Analytics

With this feature, you'll get a 360-degree view of how customers engage with your brand across touchpoints, providing you with valuable insights to improve their experiences. Whether you're a business looking to increase customer satisfaction or a marketer trying to understand customer behavior, Customer Journey Analytics has got you covered. With an easy-to-use interface and actionable insights, this solution will empower your cross-functional teams to deliver the best possible customer experience, time and time again.
Here are some of its key benefits:

• Deep Insight: Customer Journey Analytics provides a 360-degree view of customer interactions, allowing organizations to gain a deeper understanding of their customers' needs and preferences.
• Improved Customer Experience: By tracking and analyzing customer interactions, organizations can identify pain points and opportunities for improvement, leading to a better customer experience.
• Increased Customer Loyalty: By delivering a seamless and personalized customer experience, organizations can foster stronger relationships with their customers and increase customer loyalty.
• Better Cross-functional Collaboration: Customer Journey Analytics provides a single source of truth for customer interactions, allowing teams across the organization to work together more effectively.
• Increased Sales and Revenues: By improving the customer experience and driving customer loyalty, organizations can increase sales and revenues, helping to drive growth.

Digital Repair

"Digital Repair" is a game-changing feature that leverages the power of AI and ML to revolutionize the way organizations approach product repair. With "Digital Repair", you can enjoy a smarter, faster and more efficient repair process that minimizes human intervention and reduces the time and effort required to resolve customer issues.
"Digital Repair" uses AI-enabled expert triage capabilities to analyze repair insights and drive improved product design, tools, and processes. This means that faults are prevented before they occur, and resolutions are simplified for customers, leading to a better overall experience.
Some of the benefits of Digital Repair:

• Improved Product Design:  By leveraging repair insights, organizations can improve the design of their products to prevent faults and improve reliability.
• Reduced Human Intervention:   Digital Repair reduces the need for human intervention in the repair process, making it faster and more efficient.
• Simplified Resolutions:   With AI-enabled expert triage capabilities, Digital Repair simplifies the resolution process for customers, making it easier for them to get their products repaired.
• Cost Savings:  By streamlining the repair process and reducing the need for human intervention, organizations can save money on labor costs and improve their bottom line.
• Increased Customer Satisfaction:  With faster, more efficient repairs and simplified resolution processes, customers are more likely to be satisfied with their repair experience, leading to increased loyalty and repeat business.

Virtual Customer Assistant (VCA)

Streamline your customer service experience with the power of AI. The VCA is a cutting-edge technology that uses natural language understanding to answer customer inquiries and perform transactions in real-time. From basic information requests to more complex transactions, VCA integrates with your existing systems to provide customers with seamless, fast and accurate support. Say goodbye to long wait times and frustration, and hello to a new level of customer satisfaction with the Virtual Customer Assistant.
The benefits of Virtual Customer Assistant (VCA) are:

• Efficient Customer Service:  VCA enables quick and efficient customer service by providing instant answers to common questions and assisting with simple transactions through natural language understanding.
• Improved Customer Experience:  VCA's natural language capabilities create a more personalized and human-like interaction, improving overall customer experience.
• Increased Productivity:  VCA reduces the workload on customer service representatives, allowing them to focus on more complex inquiries and transactions.
• 24/7 Availability:  With VCA, customers can access assistance at any time, providing a convenient and accessible solution for their needs.
• Streamlined Operations:  VCA integrates with ERP and WMS systems, streamlining operations and reducing manual intervention.
• Reduced Costs:  By automating simple tasks and reducing the need for human intervention, VCA can help organizations save costs and increase efficiency.

Voice of the Customer (VoC) Interface

"Understand your customers like never before with Voice of the Customer (VoC) - the comprehensive solution to capturing and improving customer experience (CX). With ASCMiF™'s cutting-edge AI and ML capabilities, this feature integrates feedback collection, analysis, distribution and action into one interconnected platform. No longer limited to just direct surveying, VoC Tools expands to include a range of other, more indirect and inferred feedback sources, giving you a 360-degree view of your customers. Empower your organization to make informed decisions and drive customer satisfaction with ASCMiF™'s VoC Tools."
The benefits of ASCMiF's Voice of the Customer (VoC) Tools include:

• Improved Customer Experience (CX):  By integrating feedback collection, analysis, distribution and action into one platform, you can gain a deeper understanding of your customers' experiences, and make improvements to enhance their satisfaction.
• Feedback from multiple sources:   ASCMiF's VoC Tools go beyond direct surveying to gather feedback from other indirect and inferred sources, giving you a more comprehensive understanding of customer sentiment.
• Actionable insights:  The data collected through the VoC Tools is analyzed and transformed into actionable insights, allowing you to make data-driven decisions and improve customer experience.
• Increased customer loyalty:  By prioritizing customer feedback and using it to drive improvements, you can build trust and establish a strong relationship with your customers, leading to increased loyalty.
• Better decision making:  With a clear picture of customer experience, you can make more informed decisions and prioritize initiatives that will have the greatest impact on customer satisfaction.

Cross-Functional

Data Cleansing

"Data Cleansing: Keeping your supply chain information accurate and complete is crucial to making informed decisions. That's why our ASCMiF™ solution uses cutting-edge AI and ML to cleanse your data, making sure you have the information you need to make smart, fast decisions. Say goodbye to inaccurate and incomplete data, and hello to a clearer picture of your supply chain operations." The benefits of "Data Cleansing" are many and varied, and it can help organizations in a multitude of ways.
Here are a few key benefits:

• Improved accuracy: The AI-powered data cleansing capabilities of ASCMiF™ help organizations eliminate inaccuracies and inconsistencies in their data, ensuring that all supply chain decision making is based on accurate and complete information.
• Enhanced visibility: By cleaning up the data, organizations can gain a much clearer and more complete picture of their supply chain operations, leading to better-informed decision making and greater visibility into their business.
• Increased efficiency: Clean data helps organizations streamline their operations and reduce manual effort in data management, freeing up valuable time and resources for other areas of the business.
• Better alignment: Cleansed data enables organizations to align their operations more closely with their business goals, helping them to make better-informed decisions and achieve their desired outcomes.
• Increased customer satisfaction: Clean data also enables organizations to provide a better customer experience by giving them accurate and timely information about their orders, deliveries and any other supply chain-related information they require.
• Digital Supply Chain Twin: A high-fidelity, digital representation of the physical supply chain that incorporates the relevant behaviors of the physical world. The digital supply chain twin is used to support decision making across, and through, the supply chain.

End-to-End Risk Management

Organizations now have the ability to stay ahead of supply chain disruptions and keep operations running smoothly with ASCMiF™'s revolutionary "End-to-End Risk Management" feature. Combining powerful AI/ML technology with strategic product design, tactical optimization, and operational response systems gives organizations an unprecedented edge in addressing potential risks before they affect business performance. With this innovative risk management system at your disposal you'll be able to identify uncertainties quickly, assess their impact on the supply chain proactively, manage responses efficiently – helping ensure that even when disruption strikes your organization will remain resilient.
Some of the benefits of ASCMiF™'s End-to-End Risk Management:

• Improved strategic planning:  With AI-driven technology for risk identification and monitoring, you can make informed decisions about product design and network planning that minimize risk and maximize opportunities.
• More effective risk management:  By combining holistic risk impact analysis with coordinated operational mitigation and response, you can respond quickly and effectively to disruptions, minimizing the impact on your business.
• Increased supply chain visibility:  With end-to-end risk management, you can get a comprehensive view of your supply chain and identify potential risks before they turn into major problems.
• Better alignment of strategy and operations:  By integrating risk management into all aspects of your supply chain, from design to operations, you can ensure that your strategies and processes are aligned and working together to achieve your goals.
• Improved customer satisfaction:  With more effective risk management, you can minimize disruptions and ensure that your customers receive their products on time, which can help improve customer satisfaction and loyalty.

Asset Performance:

Unplanned downtime, high equipment operating costs, and low worker productivity can be a big headache for Supply Chain professionals. But with ASCMiF™'s "Asset Performance" feature, you can finally say goodbye to these issues. By using cutting-edge AI and ML technologies, "Asset Performance" can detect patterns and predict equipment failure, giving you a much-needed advantage in ensuring your operations run smoothly. Whether it's reducing downtime, cutting costs, or increasing productivity, "Asset Performance" has got you covered. With its ability to continuously analyze large amounts of data and identify patterns, "Asset Performance" can provide you with real-time insights, allowing you to stay ahead of the curve and make data-driven decisions to improve your overall supply chain performance.
The benefits of the Asset Performance feature for the target audience include:

• Reducing unplanned downtime:  The AI-driven technology detects patterns and predicts equipment failure, reducing the likelihood of unplanned downtime, which can negatively impact productivity and profitability.
• Lowering operating costs:  By identifying potential equipment failures before they occur, organizations can take preventative measures and minimize the costs associated with repairs and maintenance.
• Boosting worker productivity:  When equipment operates smoothly, workers are able to perform at their highest level, increasing overall productivity and output.
• Improving production planning and scheduling:  Over time, improvements in reliability can be integrated into production planning and scheduling, helping organizations to make more informed and accurate decisions.
• Minimizing risk:  By predicting equipment failure and taking preventative measures, organizations can minimize the risk of disruptions to their operations, ensuring that they are well-positioned to meet the demands of their customers.

Connected Worker

ASCMiF™'s Connected Worker feature leverages the power of natural language processing (NLP), cognitive assistants, and advanced analytics to improve how factory workers interact with and control their physical and digital environment. This feature incorporates a wide range of data sources, including IoT sensors and visual data annotated through computer vision, to gather valuable knowledge and insights from workers. This data is then transformed into meaningful and actionable information, which enhances the workers' perception, interactions, and control over their work environment. With ASCMiF™'s Connected Worker, workers can receive real-time guidance and support, streamline processes, and make informed decisions, leading to a more productive, efficient, and safe workplace.
Some of the key benefits of this feature include:

• Improved Perception:  By incorporating NLP, cognitive assistants, and advanced analytics, workers can get a better understanding of their environment, making it easier for them to identify issues and opportunities.
• Enhanced Interaction:  Workers can interact with their environment in a more natural and intuitive way, thanks to the integration of cutting-edge technology.
• Increased Control:  With a better understanding and interaction with their environment, workers can take control of their surroundings, making it easier for them to optimize their performance and productivity.
• Streamlined Workflows:  The knowledge gathered from workers through IoT sensors, visual data annotated through computer vision, etc. helps to streamline workflows and improve overall efficiency.
• Optimized Performance:  By enhancing the way workers perceive, interact and control their environment, ASCMiF™ can help to optimize worker performance, leading to improved efficiency and increased productivity.

In-Line Quality

This feature is utilizing the latest in vision systems, deep learning, ML, and robotics to bring you a whole new level of quality control. With In-Line Quality, we're making it easier and faster to monitor production parameters and conduct in-process quality checks.

Lights-Out Production

"Lights-Out Production" - imagine a world where your production line runs smoothly and efficiently, even in your absence. With ASCMiF™, that world is within reach. Our feature harnesses the power of AI, ML, and autonomous technologies to take your production processes to the next level of automation. No longer do you need to worry about the interruptions caused by human intervention. With "Lights-Out Production," you can sit back and relax as ASCMiF™ ensures that everything runs like clockwork. Get ready to experience seamless and efficient production, 24/7!
Here are the benefits of ASCMiF's Lights-Out Production feature for the target audience:

• Increased Efficiency: With minimal to zero human intervention, the production process becomes more streamlined and efficient, reducing errors and downtime.
• Better Utilization of Resources: By automating production processes, the resources can be used more effectively, freeing up workers for other tasks.
• 24/7 Operation: With lights-out production, the production line never stops, providing organizations with the ability to increase output and meet customer demand.
• Enhanced Safety: By reducing the need for human interaction in potentially dangerous areas, the risk of workplace accidents is reduced, improving the overall safety of the work environment.
• Better Data Collection: The use of AI and ML in lights-out production helps collect and analyze data more effectively, providing organizations with valuable insights into their operations.

Smart Factory

The smart factory feature of ASCMiF™ offers organizations a unique advantage in today's fast-paced and constantly evolving industry. By incorporating cutting-edge technologies such as cloud computing, AI, and edge computing, companies can reduce risks and increase competitiveness all while improving their production processes and human interactions.
With the ability to create direct-to-consumer models or implement flexible manufacturing methods like lights-out factories, the smart factory feature can also contribute to sustainability efforts. By using digital twins and flexible automation, organizations can use their resources more efficiently and reduce their carbon footprint.
At the heart of the smart factory lies three key building blocks: the Industrial Internet of Things (IIoT), data analytics, and autonomous things. Our smart factory feature provide the essential process control data that allows for real-time visibility, root cause analysis, and condition monitoring. In addition, by integrating with standard work processes and production standards, the smart factory ensures stability and consistency across different procedures and processes.
Here are some of the key benefits:

• Increased competitiveness: The smart factory feature helps organizations stay ahead of the competition by leveraging the latest technologies and innovative production processes.
• Efficient operations: By minimizing risk and streamlining operations, organizations can increase efficiency and reduce downtime, leading to increased productivity and cost savings.
• Improved sustainability: The smart factory feature helps organizations achieve sustainability goals by using digital twins and flexible automation to improve resource efficiencies and lower carbon emissions.
• Real-time process control: The IIoT and analytics building blocks provide real-time process control data, enabling organizations to monitor production data and perform root cause analysis and condition monitoring.
• Aligned with product supply strategy: The smart factory operating model aligns a site or production unit with the organization's product supply strategy, ensuring that the workforce capabilities and best practices are identified and available.
• Connected engineering, technology and production: The operating model connects engineering, technology, and production standards with broader functional operating systems, enabling organizations to integrate continuous improvement and innovation.

Sourcing

Sourcing Analytics

"Sourcing Analytics" is a feature of ASCMiF™, our cutting-edge Supply Chain Management solution. This feature uses the power of AI and ML to bring valuable insights to the forefront and help you make informed decisions about your sourcing process. By analyzing both internal and external data in real-time, our solution can provide you with key information about pricing, supplier cost structures, and future commodity trends. These insights will help you stay ahead of the competition and make smart, data-driven decisions that drive success. Let ASCMiF™ give you a clear advantage with its innovative Sourcing Analytics feature.
The benefits of the Sourcing Analytics feature in ASCMiF™ are:

• Improved Decision Making: Sourcing Analytics provides real-time insights and contextualized recommendations to support decision making, helping organizations make informed choices that drive better results.
• Enhanced Transparency: With AI and ML tools surfacing key insights from internal and external market data, organizations can gain a deeper understanding of supplier cost structures, pricing visibility, and future commodity trends.
• Increased Efficiency: By streamlining the source-to-pay process and automating manual tasks, organizations can reduce the time and effort required to make informed sourcing decisions.
• Better Cost Management: Sourcing Analytics can help organizations identify opportunities to optimize their supplier relationships and reduce costs, while maintaining high levels of quality and service.
• Improved Market Intelligence: With access to real-time market data, organizations can stay ahead of the curve, making informed decisions that help them stay competitive in an ever-evolving industry.

Supplier Discovery

The "Supplier Discovery" feature of ASCMiF™ is your ultimate solution to streamlining your procurement process. With its advanced ML algorithms, you can quickly identify new and qualified suppliers beyond your traditional supply base. No more searching high and low for the right supplier, as this feature provides tailored recommendations that match your specific requirements and specifications. Streamline your supplier selection process with ease and efficiency using the cutting-edge "Supplier Discovery" feature of ASCMiF™!
The benefits of the "Supplier Discovery" feature of ASCMiF™ include:

• Increased Efficiency:  ML algorithms automate the process of identifying and recommending suppliers, reducing the time and effort spent on manual selection.
• Improved Procurement:  With the ability to identify qualified alternative suppliers beyond the traditional supply base, organizations can make better-informed sourcing decisions and achieve their procurement goals more effectively.
• Reduced Risk:  By automating the supplier selection process, organizations can reduce the risk of human error and ensure a consistent and reliable supplier base.
• Enhanced Flexibility:  With the ability to quickly identify and select alternative suppliers, organizations can be more agile in responding to changes in demand and market conditions.
• Cost Savings:  By streamlining the supplier selection process and reducing the risk of human error, organizations can potentially reduce their procurement costs and achieve better value for money.

Supplier Risk Management

With its powerful AI capabilities, ASCMiF™ helps you identify potential supply disruptions and anticipate production delays. Our algorithms analyze historical supplier performance data, including delivery, quality, and financial health, to predict which firms and locations are most likely to cause future problems. With ASCMiF™ on your side, you'll have the insights you need to make informed decisions and keep your supply chain running smoothly.
The "Supplier Risk Management" feature of ASCMiF™ has several benefits that organizations can take advantage of:

• Anticipates supply disruptions: With AI algorithms that analyze historical supplier performance data, organizations can be proactive in identifying and mitigating potential supply chain disruptions.
• Improves risk visibility: This feature provides organizations with a clear and comprehensive understanding of the risk profile of their suppliers, enabling them to make informed decisions.
• Increases supply chain reliability: By being able to predict which suppliers and locations pose the highest risk of future problems, organizations can take steps to ensure their supply chain remains reliable.
• Reduces operational costs: By preventing supply chain disruptions and delays, organizations can reduce operational costs associated with downtime and unexpected expenses.
• Enhances supply chain agility: With the ability to anticipate and proactively mitigate supplier risk, organizations can be more agile and responsive in the face of supply chain challenges.

Planning

Demand Sensing

Discover the power of accurate demand forecasting with ASCMiF™'s "Demand Sensing" feature. Utilizing the latest in data and predictive analytics, this feature helps you make better inventory decisions, ensure top-notch customer service and make smarter business moves. ASCMiF™'s demand sensing technology gives you an unparalleled level of accuracy, helping you to stay ahead of the curve and always meet your customers' needs. With this powerful tool, you can transform your supply chain management and take your business to the next level.
The benefits of the "Demand Sensing" feature of ASCMiF™ are numerous and include:

• Improved Customer Service:  With more accurate short-term demand forecasting, organizations can ensure they always have the right products in the right places to meet customer needs.
• Better Inventory Location and Allocation:  Accurate demand forecasts help organizations make more informed decisions about where to store inventory and how to allocate it to meet customer demands.
• Increased Efficiency:  By eliminating overstocking or stock shortages, organizations can improve their overall supply chain efficiency, reducing waste and saving time and resources.
• Enhanced Agility:  With real-time demand forecasting, organizations can respond quickly to changing market conditions, ensuring they are always one step ahead of their competition.
• Better Decisions:  Predictive analytics provides a wealth of data that can be used to make informed decisions about everything from production and inventory management to pricing and sales strategies.

Intelligent Operations Center

The "Intelligent Operations Center" feature of ASCMiF™ is a smart solution that streamlines your supply chain operations, helping you stay ahead of the game and tackle challenges as they arise. With its advanced AI and ML technology, this feature acts as a central hub that constantly monitors your operations and identifies potential risks, so you can proactively address them before they become bigger problems. With this feature, you can stay on top of your supply chain performance and make data-driven decisions to improve efficiency and achieve your business goals. Say goodbye to manual, time-consuming operations management and hello to an intuitive, effective solution that empowers you to stay ahead of the curve!
The benefits of the "Intelligent Operations Center" feature of ASCMiF™ include:

• Improved risk management:  With AI-powered risk identification and exception handling, organizations can proactively respond to potential supply chain disruptions and minimize their impact.
• Enhanced performance management:  The intelligent operations center provides real-time insights into supply chain performance and allows organizations to quickly identify and resolve issues, leading to improved operations and reduced downtime.
• Increased efficiency:  Automated root cause analysis and recommendations streamline operations, reduce manual effort, and increase overall efficiency.
• Improved decision making:  The real-time insights and actionable recommendations provided by the intelligent operations center support informed decision-making and drive improved supply chain outcomes.

Inventory Optimization

The Inventory Optimization feature of ASCMiF™ is the perfect solution for streamlining your supply chain management operations. Our advanced AI and ML technology give you the power to easily identify and set optimal inventory levels across all your inventory locations and types. Say goodbye to the frustration of overstocking or understocking, and hello to complete control and visibility of your supply chain. With ASCMiF™, you can be confident that you will always have what you need, when you need it, freeing you up to focus on growing your business. So why wait? Make your supply chain smarter with ASCMiF™'s Inventory Optimization today!
The Inventory Optimization feature of ASCMiF™ includes the following features:

• Advanced AI and ML capabilities for inventory management
• Identifies and sets optimal inventory levels across all inventory locations and types
• Complete visibility and control over the supply chain
• Helps streamline operations and reduce waste
• Unlocks new opportunities for growth
• Ensures that you always have what you need, when you need it
• Advanced analytics to improve inventory planning and decision-making

Warehousing

Mobile Robot Control

With the Mobile Robot Control feature of ASCMiF™, managing your fleet of robots has never been easier! Our cutting-edge AI and ML capabilities allow us to coordinate and optimize the movements of your entire fleet, giving you complete control and visibility over your robots. No longer will you have to worry about manually controlling each robot or coordinating their movements – ASCMiF™ takes care of it all!
Our Mobile Robot Control leverages swarm technology to ensure your robots are always working efficiently and effectively. Whether it's ensuring each robot is performing the right task at the right time, or optimizing the movements of your entire fleet, ASCMiF™'s Mobile Robot Control gives you the intelligence you need to make informed decisions.
The Mobile Robot Control feature of ASCMiF™ offers several key benefits to organizations looking to streamline their supply chain operations:

• Efficient Coordination: ASCMiF™ uses swarm technology to coordinate the movements of your mobile robot fleet, ensuring they work together efficiently and effectively.
• Real-Time Visibility: With ASCMiF™, you'll have real-time visibility into the location and status of each of your robots, allowing you to make informed decisions about your operations.
• Improved Productivity: The Mobile Robot Control feature enables your robots to work more effectively and efficiently, reducing downtime and improving overall productivity.
• Better Resource Utilization: By coordinating the movements of your mobile robot fleet, ASCMiF™ helps you better utilize your resources, reducing waste and unlocking new opportunities for growth.
• Increased Flexibility: The Mobile Robot Control feature is flexible and adaptable, allowing you to respond quickly to changing conditions and requirements. Whether you need to adjust the movements of individual robots or make changes to your overall strategy, ASCMiF™ gives you the control you need to succeed.

Robotic Picking Systems Control

Introducing ASCMiF™'s Robotic Picking Systems Control – the future of efficient and accurate inventory management! With advanced 3D cameras and cutting-edge pattern recognition AI, our robotic picking systems can easily identify and pick up items of various shapes, sizes, weights, and orientations. Say goodbye to manual picking errors and hello to a smarter, more streamlined operation. Our Robotic Picking Systems Control gives you complete control over your inventory and helps you unlock new opportunities for growth.
Upgrade your supply chain with the power of ASCMiF™'s Robotic Picking Systems Control! With ASCMiF™, you'll enjoy the following benefits:

• Increased efficiency:  Robotic picking systems control allows robots to move quickly and accurately, picking and packing items faster than a human could.
• Improved accuracy:  With powerful 3D cameras and advanced pattern recognition AI, ASCMiF™ ensures that your items are picked and packed correctly every time.
• Reduced labor costs:  By automating your picking and packing process, you can reduce the need for manual labor, saving you money in the long run.
• Enhanced safety:  Robotic picking systems control minimizes the risk of injury to your workers, making your workplace safer for everyone.
• Increased scalability:  As your business grows, ASCMiF™'s Robotic Picking Systems Control can scale with you, ensuring that your supply chain remains efficient and effective.

Warehouse Resource Planning and Optimization

Streamline your warehouse operations and unlock growth opportunities with ASCMiF™! Our cutting-edge AI and ML capabilities allow for the creation of a sophisticated, dynamic traffic management system that can handle changing conditions with ease. Automatically prioritize tasks in order to maximize efficiency while enjoying reduced waste - making every inch of your warehouse floor run like clockwork! Take advantage of this innovative Warehouse Resource Planning & Optimization feature today to get ahead on managing your logistic needs.The benefits of ASCMiF™'s Warehouse Resource Planning and Optimization feature are numerous and transformative for supply chain management.
With this feature, you can:

• Improve efficiency: By dynamically planning and re-prioritizing work, you can ensure that your warehouse resources are being used in the most effective way, reducing downtime and increasing overall efficiency.
• Enhance accuracy: With sophisticated traffic management systems, you can ensure that the right items are being picked, packed, and shipped at the right time, reducing errors and increasing accuracy.
• Increase velocity: High-volume, high-velocity warehouse environments require quick and effective decision making. With our Warehouse Resource Planning and Optimization feature, you'll be able to make informed, real-time decisions that will help you get your products out the door faster.
• Streamline operations: With dynamic, real-time planning and re-prioritization, you can streamline your warehouse operations, reducing waste and unlocking new opportunities for growth.